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Implementation and Training Specialist

ESO Solutions is searching for a dynamic member for its implementation and training team.

Working at ESO

Come help shape the future of healthcare. If you like solving difficult problems while making a difference, you’ll like working with us.

At ESO, we’re innovative problem solvers with a passion for moving healthcare forward. We have a team of talented people who enjoy coming to work every day in an established, cutting edge company that has worked hard to maintain that start-up feel. We’re dedicated to solving healthcare’s most difficult problems through data and collaboration.  If you’ve been looking for a challenge and aren’t satisfied with just showing up to work…let’s talk.

 

A little about us

ESO delivers user-friendly, reliable and innovative software that turns data to actionable information that saves lives by improving community health and safety.  More than 13,000 fire departments, EMS agencies, ambulance services, and hospitals use the ESO suite of applications to make their communities safer and healthier. ESO has a passionate team that combines unprecedented industry insights with technology know-how to help agencies to improve efficacy, efficiency and lower costs; advance community safety; use patient data to deliver more precise treatment and improved outcomes; and, securely share data and actionable information in new and better ways. That passionate team, focused on a mission that impacts the communities where we live and work, has helped make ESO one of the fastest growing technology companies in Austin and a multiple year recipient of “the best places to work” award. Come join our team.

At ESO it isn’t enough to provide a software product.  We provide wicked cool, clinically sophisticated, sexy tools that make our customers’ jobs easier and provide them the data to make the right decisions for their communities and allow them to collaborate with other areas of the healthcare system to assure patients get the absolute best care possible. And we’re just getting started.

 

A little about you, if you’re for us

You like challenges. If you wake up in the middle of the night with the next great idea and can’t go back to sleep until you get a chance to write it down, you’ll fit in with us.  If you get frustrated working in inefficient, top-heavy companies and want to be somewhere you can truly make a difference, we might be a good fit.  We are building the company we want to work for every day and we encourage everyone to take part in continually shaping the new ESO.  Ideas trump job titles.

You love small teams. You’d rather be on a team with 100 “A” players than 1000 corporate drones.  Accountability is a term you are familiar with.  The only thing that should CYA at ESO is a pair of jeans.  You love working in a team, but also are capable of cranking out a ton of work independently.

You believe in our customers.  We use our national user conference, regional user groups and steering committees to get ESOers in front of our customers.  You enjoy getting first hand feedback from customers and knowing how your work impacts them directly.  You can’t make a difference at ESO if you don’t understand our customer.

 The position
The Implementation and Training Specialist is a multi-tasker who is obsessed with organization and details.  You are a people person who can expertly communicate a clear and concise message in an entertaining way.  You are self-motivated and thrive on anticipating the changing needs of your clients.  You are a “roll with it” and “think on your feet” kind of person, but comfortable with taking the bull by the horns when needed.  The right candidate for this role loves being on the front lines with customers and “How can I help you?” is your favorite phrase!

 

More about what you’ll be doing

You are responsible for the success of each client in Implementation.  You will make sure customers know that sales isn’t the only time you get a fantastic experience at ESO.  You will ensure the process from kick-off to go-live is as smooth as a baby’s butt.

You will provide oversight through all phases of implementation.  You can expect to:

  • Work directly with the sales team and client to understand the needs and requirements of the client.
  • Keep the client motivated, excited and on task to complete their implementation.
  • Communicate with all team members to ensure tasks are understood and completed.
  • Assure that our partners (customers) feel heard, taken care of and most of all that the products and services you deliver take them to a place of success they couldn’t get to without us.
  • Communicate to all ESOers the value, status, excitement and progress of your department.
  • Mad Computer/Technology skills! You will understand the software you are training inside/out.
  • Work directly with the trainers and customers to ensure a superior training experience!

As an ESOer you will be responsible for bringing your “A” game daily.  You will have a high energy level, fantastic work ethic, leadership qualities that energize and uplift other ESOers.  The ESOers around you walk around the building with a perm-a-grin because working with you is such a blast.

 

The stuff you must have to give us a resume

You have experience in EMS or Fire (instruction as well), and have worked in a fast-paced, professional environment. You are able to change gears on a dime. Project management is your middle name.

You have a sense-of-humor.  Our customers are fun and you should be too.

Your communication skills are so strong people know what you’re going to say before you even open your mouth.You have a whole gaggle of people who have worked with you that would highly recommend you and will tell us they loved working with you and be happy to provide us with that information upon request.

You have integrity…  No jokes about this one.

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