Site Operations Engineer
ESO Solutions is searching for a seasoned Site Operations Engineer with experience in a multiproduct, cloud-based SaaS environment.
Working at ESO
Come help shape the future of healthcare and safety. If you like solving difficult problems while making a difference, you’ll like working with us.
At ESO, we’re innovative problem solvers with a passion for moving healthcare and safety forward. We have a team of talented people who enjoy coming to work every day in an established, cutting edge company that has worked hard to maintain that start-up feel. We’re dedicated to solving healthcare’s most difficult problems through data and collaboration. If you’ve been looking for a challenge and aren’t satisfied with just showing up to work…let’s talk.
A little about us
At ESO it isn’t enough to provide a software product. We provide wicked cool, clinically sophisticated, sexy tools that make our customers’ jobs easier and provide them the data to make the right decisions for their communities and allow them to collaborate with other areas of the healthcare system to assure patients get the absolute best care possible. And we’re just getting started.
Our team is made up of technologists, medical experts, data gurus, photographers, cyclists, and aspiring guitarists. The unifying force is our passion for what we do. We believe there is always more than one way to skin that cat so we embrace a culture of openness and collaboration, where people lead with ideas not job titles.
A little about you, if you’re for us
You like challenges. If you wake up in the middle of the night with the next great idea and can’t go back to sleep until you get a chance to write it down, you’ll fit in with us. If you get frustrated working in inefficient, top-heavy companies and want to be somewhere you can truly make a difference, we might be a good fit. We are building the company we want to work for every day and we encourage everyone to take part in continually shaping the new ESO. Ideas trump job titles.
You love small teams. You’d rather be on a team with 100 “A” players than 1000 corporate drones. Accountability is a term you are familiar with. You love working in a team, but also are capable of cranking out a ton of work independently.
You believe in our customers. We use our national user conference, regional user groups and steering committees to get ESOers in front of our customers. You enjoy getting first hand feedback from customers and knowing how your work impacts them directly. You can’t make a difference at ESO if you don’t understand our customer.
This position collaborates with our support and SRE teams to maintain the operational health of our Azure production systems. As a site operations engineer, you will serve as the development escalation point for customer facing issues and will be challenged to continuously introduce automation recipes for our production runbooks. Emphasis is placed on ticket resolution within SLA windows, appropriately triaging and prioritizing issues and proactively monitoring overall system health.
The right candidate for this role is customer focused, thorough and can work with and across multi-disciplinary teams. You will excel at performing root cause analysis, documenting your findings and driving issues to resolution with permanent solutions (no band-aids!). As a steward of our production systems, you will regularly be asked to prescribe thoughtful solutions to administering our Azure resources so that our platform continues to scale in a clean and sustainable fashion.
Must have for this role:
- Excellent written and verbal communication skills
- 3+ years – troubleshooting and administering Windows Server operating systems
- 2+ years – shell scripting automation using Windows PowerShell
- 2+ years – SQL experience using SQL Server or related RDMS technology
- Experience with Microsoft Azure IaaS/PaaS cloud technologies
- Broad experience dealing with debugging and optimizing large applications
- Familiarity with ticketing systems (JIRA/Confluence)
- Active Directory management experience
- Excellent interpersonal skills. Able to work with a diverse array of teams
Nice to have for this role
- Development experience with .Net/C# or comparable stack
- Experience with monitoring and alerting products