Trauma Survivors Offer Gratitude to First Responders

posted on Apr 23, 2018 in EMS

When you’ve been working a 9- or 12-hour shift – or maybe more – your day or night is a blur of calls ranging from the simple to the traumatic,…

Make Your Dumb Data Smart

posted on Apr 20, 2018 in EMS

Is there more to your EMS data than you realize? Join the “Make Your Dumb Data Smart” webinar, based on a Wave 2018 session, to learn our approach to making…

Things to Know from the CMO

posted on Apr 11, 2018 in EMS

“Bad officials are elected by good citizens who do not vote”             -George Jean Nathan The evaluation of effectiveness regarding Emergency Medical Services and our impact on the public health…

Data Integration – Why EMS is a Great Partner for Hospitals

posted on Apr 03, 2018 in EMS

There are fewer faster or dramatic ways to change the relationship between EMS and hospitals than with the vendor-agnostic, bidirectional data exchange that comes with ESO Health Data Exchange (HDE)….

Improving EMS & Hospital Communications

posted on Apr 02, 2018 in EMS

To become effective interagency communicators, hospitals and EMS agencies must look at the entire continuum of care to find weak spots within their systems and processes. Many agencies find that…

West County EMS’ EHR and HDE Software Success Story

posted on Mar 13, 2018 in EMS

An overarching goal of many EMS and Firefighting organizations is to continuously improve their quality of patient care and demonstrate value within their communities. One of the best ways to…

Gaining Better Access to EMS Patient Records

posted on Mar 12, 2018 in EMS

St. Elizabeth Healthcare wanted to enhance their collaboration with EMS agencies while providing better services for the patients in their community. Specifically, St. Elizabeth received patients from 35 EMS agencies…

Mission Possible: Acute Stroke Care

posted on Mar 08, 2018 in EMS

According to the American Heart Association, someone in the US has a stroke about once every 40 seconds. However, as the ESO EMS Index shows, in 2017 only 50.5% of…

EMS Agencies’ Data on the Opioid Crisis

posted on Mar 01, 2018 in EMS

Every week it seems one of the biggest topics in the healthcare industry is the overdose and opioid epidemic in the United States today. Many reports, including EMS agency reporting,…

How Does Your EMS Agency Compare to the National Average?

posted on Feb 15, 2018 in EMS

 If you’re like me, you have no idea who the ancient Greek philosopher Heraclitus is. But you are very familiar with his words of wisdom: The only thing that is…

Proving Value with EMS Data

posted on Feb 14, 2018 in EMS

West County EMS and Fire Protection District’s adoption of ESO Electronic Health Record (EHR) and Health Data Exchange (HDE) allowed their chief to immediately gain insight into the team’s performance and making data-driven decisions to improve patient care.


posted on Feb 13, 2018 in EMS

Download the inaugural ESO EMS Index based on data compiled from nearly 1,000 agencies and representing 5.02 million patient encourages. This Index examines five key metrics and provides related best practices for each.

Shocks to The System – Wave Day 2 Keynote

posted on Feb 05, 2018 in EMS

Imagine a future in which EMS arrives at a scene via jetpack, drones deliver needed supplies and – instead of an ambulance – a modular hospital drives itself to the…

Keep it Simple: Integrating EMS and Hospitals on ESO

posted on Feb 05, 2018 in EMS

The best presentations at Wave conferences turn into conversations among attendees and presenters. Everyone shares experiences, “ahah” moments and resources. That’s what happened when Karrie Austin, RN, hosted a session…

It’s Not Officially Research, but it’s Darned Interesting

posted on Feb 02, 2018 in Billing

Maybe it was the session title, but one of the most well-attended presentations at Wave 2018 was called “S**T we learned from the data.” Dr. Jeff Jarvis, EMS medical director…

Let’s talk: ESO and Attendees Connect; Day 1

posted on Feb 02, 2018 in Billing

The first full day of ESO’s 2018 WAVE conference closed with a special discussion between attendees and key ESO executives: CEO Chris Dilie and newly named ESO Chief Medical Officer…

ESO Welcomes New Chief Medical Officer

posted on Feb 01, 2018 in Billing

We are excited to announce that Dr. Brent Myers has joined ESO as our Chief Medical Officer.  He brings almost two decades of leadership experience as a medical practitioner, both…

Trends with the Biggest Impact on EMS Agencies for 2018

posted on Jan 02, 2018 in EMS

A new year brings with it new challenges as well as new opportunities. 2018 is no different. For EMS organizations, data will continue to emerge as a core trend that…

EMS Predictions

posted on Jan 01, 2018 in EMS

Download EMS Predictions for 2018 to learn steps to adapt with the evolution of shared decision-making, role of EMS in value-based purchasing, and more.

KPIs for EMS Agencies & Ambulance Billing Services

posted on Dec 27, 2017 in Billing

For both provider agencies and billing services, the process of implementing a key performance indicator (KPI) to monitor billable incident accountability involves three basic metrics. Find out more about these…

NEMSIS 3 Transition Toolkit for EMS Agencies

posted on Dec 27, 2017 in EMS

The NEMSIS 3 Transition Toolkit includes tips and tricks to help you transition to the latest version of the National EMS Information System’s data specifications. Download the Complete Toolkit as a Free eBook.

Make It Work for You

posted on Dec 27, 2017 in EMS

Learn tips and tricks for improving operating efficiency, how hospitals and EMS are benefiting from two-way data sharing, and what’s new and upcoming for ESO products, including EHR and Analytics. Download this free educational resource today.

Best of 2017: Most Popular Resources

posted on Dec 22, 2017 in Billing

 Looking forward to 2018? Make sure you don’t miss out on the best and most useful information of 2017. Start the new year right with our 4 must-see resources from the past year. No countdown required.  Check ‘em out…

Improve Patient Care with Hospital EMS Data Exchange

posted on Nov 06, 2017 in EMS

Two-way data exchange between EMS and hospitals provides benefits to both parties.

EMS/Hospital Performance Improvements With Shared Data

posted on Oct 19, 2017 in EMS

For the growing number of EMS systems nationwide who use two-way data exchange using ESO Health Data Exchange (HDE), having hospital data brings unprecedented opportunities for performance improvement. But the…

ePCR Buying Guide: 7 Secrets of Smart ePCR Buyers

posted on Oct 16, 2017 in EMS

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

The Future of EMS in 2050

posted on Sep 28, 2017 in EMS

What will EMS look like 33 years from now? That’s the question that the National Office of EMS is asking the national EMS community, from the biggest municipal systems to the smallest volunteer departments, via the recently-kicked-off EMS Agenda 2050 Project.

7 Secrets of Smart ePCR Buyers

posted on Sep 12, 2017 in EMS

Choosing the right ePCR or EMS electronic health record (EHR) for your service can be daunting. This free downloadable ePCR Buying Guide helps you master the process.

ESO is Onsite at the 2017 Solar Eclipse

posted on Aug 21, 2017 in Billing

Four ESO employees are onsite in St. Joseph, Missouri, volunteering with local ESO customers as they prepare for the 2017 Solar Eclipse and the potential influx for local emergency services. Follow us here to see updates from our team in the field as they observe and assist in the day’s preparations and activities.

Effectively Managing Claims Submissions for EMS

posted on Jun 29, 2017 in EMS

For the vast majority of EMS agencies, a high-performing billing function is critically important for maintaining the revenue necessary to fund operations. That’s true both for departments that do their own billing in-house and for ambulance billing services that handle claims on behalf of provider agencies. To maximize revenue and minimize the time to reimbursement, it’s helpful to establish a systematic, ongoing measurement of your claims submission process as a key performance indicator (KPI).

Fight Opioid Crisis with EMS Data from ESO

posted on Jun 05, 2017 in EMS

Drug overdose deaths and opioid-involved deaths continue to increase in the United States. According to the latest figures, more than six out of 10 drug overdose deaths now involve an opioid, and every day 91 Americans die of opioid overdose.

Protecting You Against Ransomware

posted on Jun 02, 2017 in EMS

At ESO, we’re committed to keeping your data secure. And with all the recent news headlines about the spread of ransomware and other forms of cyberattack targeting healthcare computer systems, it’s natural to be concerned.

Hidden Threats for Hospitals

posted on May 05, 2017 in EMS

In 2016, the Joint Commission published a report that illustrated the nation’s level of noncompliance with Joint Commission standards. One such standard — Record of Care (RC) 01.01.01, the foundational standard for patients’ medical records — is a perennial top 10 on the list of most frequently cited standards.

Preparing for Mandatory ePCR NEMSIS Upgrade

posted on Mar 07, 2017 in EMS

To paraphrase an old saying, when you’ve seen one EMS organization transition to NEMSIS 3, you’ve seen one EMS organization transition to NEMSIS 3. But among EMS agencies and fire departments that have made the switch, a number of common elements emerge that have helped make the transition run smoothly.

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